Acting Executive Director: Karen Hansen – Phone: 250-832-3885 Extension: 1305
Mailing Address: PO Box 153, Salmon Arm, BC V1E 4N3
Concerns about Community Living of British Columbia (CLBC)
If a family, caregiver or individual has concerns about services or a decision made by CLBC, they may register a complaint. The CLBC complaint process is as follows;
- Bring the issues or concerns to the CLBC staff member assigned to you.
- If you are not satisfied with the response to your concerns by your assigned staff member, you may register a complaint by filling out a Complaints Resolution Form (available at CLBC locations or via the CLBC website)
- Mail or deliver the completed Complaints Resolution Form to the CLBC office or send it to the CLBC Website. The completed complaint will be forwarded to the office manager.
- A response can be expected within 48 hours of receiving the complaint.
- If the family, caregiver or individual is still unsatisfied with the results of this response, a request can be made to have a review of the issue by the Director or Regional Operations. The Director of Quality Service may also be involved in resolving your concerns.
The full CLBC Complaints FAC sheet can be found at www.communitylivingbc.ca
Other contacts to Advocate for Quality Services for Individuals with Developmental or Intellectual Disabilities
Advocate for Service Quality Assisting adults with developmental disabilities and transitioning youth with special needs and their families have access to supports and services that are available. The Advocate can help with services from the Ministry of Social Development, from other Ministries, Community Living BC or from service agencies in the Community.
Office of the Ombudsperson Receives enquires and complaints about the practices and services of public agencies within its jurisdiction. The role of the Ombudsperson is to impartially investigate these complaints to determine whether public agencies have acted fairly and reasonable, and whether their actions and decisions were consistent with relevant legislation, policies and procedures.
Write to your MLA Whether your MLA is NDP or Liberal, it is important that they hear from their constituents about this important issue. If you believe families should be getting the supports they so desperately need, call or email your MLA. Remember to send a cc to the CLBC at email@example.com or to contact us directly at 604-777-9100.
To Find your MLA Click Here