Complaint Resolution Process, Service Quality Advocate

SACL realizes that sometimes there may be questions or concerns about services. If you disagree with something, there is a way to help everyone involved to openly talk and resolve issues.

If you have a concern, SACL makes every effort to treat the people we support, family members and community members fairly and respectfully. There may still be times when you feel you need to raise a concern in a more formal way.

If you wish to put your concern in writing.  Fill out a Complaint & Suggestion Form that will go to the Executive Director, who will answer in writing within 7 days.

You can send a letter to SACL at:

Mail/Fax Make a written complaint and mail it to:
PO Box 153
#301 – 371 Hudson Ave NE
Salmon Arm, BC, V1E 4N3
On-line/E-mail Go to the online Complaint/Suggestion Form and email to [email protected]
Fax 1 (250) 832 1076

If you are receiving SACL services and want to share a concern or complaint you have the right to speak up.  We value your efforts and your input helps us continue to improve.

  1. If your concern is about another person:
    1. Talk to your key worker to find out what can be done.
    2. You might decide to meet with the person involved so that you can talk about it.
    3. Your Key Worker can talk with the Services Manager to get advice, you should hear back within 5 days.
    4. Your Key Worker can help you fill out a Complaint & Suggestion Form that will go to the Executive Director, who will answer in writing within 7 days.
  1. If your concern is about the services you are getting:
    1. Talk to your Key Worker to find out what can be done.
    2. Your Key Worker can talk with the Services Manager to get advice, you should hear back within 5 days.
    3. Your Key Worker can help you fill out a Complaint & Suggestion Form that will go to the Executive Director, who will answer in writing within 7 days.

If you are not happy with how SACL has handled your concern you have the right to go to your CLBC worker.

Filing a Complaint with CLBC

The CLBC Complaint Resolution Process. Information is available on their website:  https://www.communitylivingbc.ca/how-do-i-get-support/request-review-complaints-process/file-a-complaint/

If you are unhappy after speaking with the CLBC worker you can contact the Advocate for Service Quality.

The Advocate for Service Quality

The Advocate can help with services from the Ministry of Social Development, from other Ministries, Community Living BC or from service agencies in the Community.

Phone:       1-800-663-7876
Email:         [email protected]
Web:           www2.gov.bc.ca